Professional Customer Care is designed for individuals who wish to deliver excellent customer care. The programme is suited to individuals who wish to enter the customer care industry or improve their customer retention skills. You wil have the opportunity to develop and practice the appropriate skills necessary to provide high quality customer care to customers and clients. The course will help you become more competent in all aspects of customer service and customer care. For further info log on to www.cmi-ireland.com. Training held in-company or at our training facility in Dublin 2.
Objectives of this course
The course will focus you on the customers and services you provide and will help you identify your real customer needs and how best to meet them. Ways to improve communication with customers are evaluated and how best to retain customers are explored. The course is particularly useful for organisations seeking to train employees in quality customer service.
