| Course Name |
Complaint Handling Training Course - Handling Customer Complaints by Telephone - Customer Service |
| Category |
Telephone Techniques |
| Comments |
Handling Customer Complaints Training course is a practical advanced telephone skills training course to improve your team's ability to manage problem calls, difficult customers, complaints, or irate people. Your Complaint Handling training course is designed for your team using your real situation as programme material. The team will role-play, workshop and improve performance on their typical calls.
http://www.focustraining.ie/focus/Main/handling_escalated_calls.htm |
| Delivery mode |
Classroom based |
| College Name |
Focus Training |
| Additional Price Information |
Programme designed for your group - Group size 10 - 12 |
| Course Duration |
1 Day |
| Course Times |
9.00 - 5.00 |
| Career Path |
Handling Complaints training course is a higher level programme - geared entirely around your real calls. This will give your group the essential skills and belief to handle the most difficult calls.
http://www.focustraining.ie/focus/Main/handling_escalated_calls.htm |
| Course Contact |
Kate Tammemagi |
| Course Contact No. |
01 8431330 |
| Course Contact Email |
kate@focustraining.ie |
| Course WebURL |
www.focustraining.ie/focus/Main/handling_esca
lated_calls.htm |
