| Course Name |
Diploma in the Management of Modern Public Service Delivery (Public Service) Management |
| Category |
Management & Leadership Development > Management Development |
| Comments |
This Diploma is designed to professionalise the approach to delivering public services by equipping managers and potential managers responsible for service delivery with the skills and understanding to deliver customer/citizen oriented change in their organisations. It focuses on most of the key areas of public service delivery as highlighted by the recent OECD public services review and the Task Force Report ‘Transforming Public Services.’ |
| Services |
|
| Delivery mode |
Classroom based |
| College Name |
Institute of Public Administration (IPA) |
| Entry Requirements |
As a candidate for this programme you will already be involved in managing public services, or aspire to such a role. You will:
•be working in the civil service, a local authority, health or other public sector or state agency
•be committed to customer oriented public services and service development
•be keen to enhance your skills in, and understanding of, service delivery management
•want to achieve a formal recognition and qualification in service delivery management. |
| Course Contact |
Central Bookings Office |
| Course Contact No. |
01 2403600 |
| Course Contact Email |
training@ipa.ie |
| Course WebURL |
www.ipa.ie/?id=237 |
