A Microsoft Certified Desktop Support Technician (MCDST) demonstrates technical and customer service skills in troubleshooting hardware and software operation issues in Microsoft Windows environments.
Supporting Users Running the Microsoft Windows XP Operating System - 2 days: Exam 70-271 MCDST Certification preparation 1 of 2
Supporting Users Running Applications on a Microsoft Windows XP Operating System - 3 days: Exam 70-272 MCDST Certification Preparation 2 of 2.