| Course |
Brief Outline |
When |
| Assertiveness & Communication Skills (2 Days) |
This programme explores what true assertiveness means and provides practical directions for its development. |
February 4th & 5th 2009
April 27th & 28th 2009
July 27th & 28th 2009
October 5th & 6th 2009
December 7th & 8th 2009
|
| Managing People & Performance (2 Days) |
This programme is based on the proposition that people are naturally motivated and wish to excel. In our supervisory role, we either limit or encourage individuals in the pursuit of this excellence.
Participants will develop a greater understanding of their role and will have new skills to effectively manage people and to raise the level of their performance |
March 25th & 26th 2009
July 8th & 9th 2009
November 10th & 11th 2009 |
Negotiating Skills
(2 Days) |
Participants will be provided with a blue print for effective negotiating which will achieve business success and cultivate long-term relationships built on trust. |
June 22nd & 23rd 2009
September 14th & 15th 2009
|
| Time & Priority Managment |
This one day programme examines what prevents us doing the right thing at the right time and how energy levels affect our efficient use of time. Participants will learn simple techniques to raise and maintain energy levels leading to greater focus and ability to prioritise. Participants will also examine the different levels of attention and how to improve memory and make the best use of our time. |
February 12th 2009
September 8th 2009
December 2nd 2009 |
Presentation Skills
(2 Days) |
This programme will equip participants with the ability to present themselves with authority and confidence by examining voice projection, connecting with the audience, the power of persuasion, confidence and composure and some important dos and don’ts. |
March 11th & 12th 2009
August 24th & 25th 2009
November 3rd & 4th 2009
|
Communication & Interpersonal Skills
(2 Days) |
Understand what real communication is and learn how to express yourself clearly and confidently. |
April 1st & 2nd 2009
August 10th & 11th 2009
November 23rd & 24th 2009 |
Stress Elimination & Building Resilience (2 Days)
|
The aim of the refresher day is to provide participants with an opportunity to re-connect with the principles, re-invigorate the practices and restore commitment to maintaining the discipline given on the original course.
In addition, further areas where stress is the common experience will be addressed, e.g. conflict, decision making, speech and fear. |
March 9th & 10th 2009
June 9th & 10th 2009
August 18th & 19th 2009
October 13th & 14th 2009
December 8th & 9th 2009
|
Time & Self Management
(2 Days) |
Provides a real understanding of the obstacles to productivity and the efficient completion of tasks. |
February 12th & 13th 2009
May 18th 2009
September 8th & 9th 2009
December 2nd & 3rd 2009
|
| Influencing Skills |
This programme examines the influence we have on people and events and highlights the factors and behaviours which determine our success in this area.
During the two days, participants will learn how to create strong relationships built on trust, how to dissolve opposition and resistance to change and how to communicate in a manner that inspires and motivates. |
May 11th & 12th 2009
October 21st & 22nd 2009 |
| Meeting Facilitation Skills |
This programme explores the principles governing facilitation and provides participants with an understanding of the role of the facilitator and the facilitation process itself.
During the two days, participants will learn the essential communication skills for facilitation, the pivotal importance of impartiality, how to encourage full participation and maintain focus on the objective |
|
| Vision & Goal Setting |
|
April 20th & 21st 2009
September 28th & 29th 2009 |
| Customer Care & Service Excellence (1 Day) |
|
February 13th 2009
May 19th 2009
September 9th 2009
December 3rd 2009 |
| Communication & Working Relationships (2 Days) |
|
1st & 2nd April 2009 |
